Book Your Ride

1. Who Collects Your Information

Your personal information is primarily collected by the car rental business from which you are requesting a booking or rental.

The rental business generally determines why your information is required and how it will be used for its rental operations.

KeyFleet provides the technology used by the rental business to process and store information submitted through its booking and rental management system.

2. Information That May Be Collected

Depending on the requirements of the rental business and your rental transaction, you may be asked to provide information such as:

• Full name
• Email address
• Mobile or telephone number
• Residential or billing address
• Booking and rental information
• Driver information
• Emergency contact information, where required
• Payment or reservation information
• Other information reasonably required for the rental transaction

3. Identification and Verification Documents

The rental business may require you to upload documents for legitimate rental verification purposes.

These may include:

• Driver's license
• Government-issued identification
• Proof of address
• Billing statement
• Signed rental-related forms
• Other documents reasonably required for your rental transaction

4. Why Your Information Is Used

Information submitted through the booking process may be used for legitimate rental-related purposes such as:

• Processing your booking or rental application
• Verifying your identity
• Verifying driver eligibility
• Confirming your address or other rental requirements
• Preparing rental agreements and related documents
• Managing deposits, payments, invoices, and receipts
• Preventing fraud or misuse
• Handling disputes or rental-related concerns
• Complying with applicable legal requirements

5. Who May Access Your Information

Your information may be accessible to authorized personnel of the rental business who require access for legitimate rental operations.

KeyFleet may process or access information where reasonably necessary to provide and maintain the platform, provide authorized technical support, maintain security, investigate misuse, or comply with applicable legal requirements.

Information may also be processed by service providers used to operate the platform where reasonably necessary and subject to applicable privacy and security requirements.

6. How Long Information May Be Retained

Personal information and uploaded rental requirements should only be retained for as long as reasonably necessary for legitimate rental, contractual, verification, fraud-prevention, dispute-resolution, or legal purposes.

The rental business is generally responsible for determining the appropriate retention period for renter information under its control.

7. Security

KeyFleet and the rental business should use appropriate safeguards to protect renter information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online service or electronic storage system can guarantee absolute security.

8. Your Privacy Rights

You may have rights regarding your personal information under applicable Philippine privacy laws, including rights relating to:

• Being informed about the processing of your information
• Accessing your personal information
• Correcting inaccurate or incomplete information
• Objecting to certain processing where applicable
• Requesting erasure or blocking where legally available
• Data portability where applicable
• Filing a complaint with the appropriate authority

These rights may be subject to lawful limitations or legitimate retention requirements.

9. Who to Contact

If your information was collected as part of a rental application, please contact the rental business directly regarding questions about your rental information, document requirements, retention, correction, or deletion.

For questions about KeyFleet's handling of personal information, please review the KeyFleet Privacy Policy .